Why Businesses Use Parcel Lockers for Delivery

Have your customers ever complained about a package being stolen from their doorstep? Are your deliveries often late? These are the most frustrating things experienced by business owners. But you can solve these problems and enhance your customer experience by using parcel lockers. 

The parcel lockers offer an excellent option for business owners seeking to improve efficiency and reduce their shipping costs. Keep reading to understand what they are and why you should use them. 

Understanding Parcel Lockers

What are Parcel Lockers?

The parcel locker system is an innovative concept designed to ensure the convenience of both the business owners and customers. It is basically a network of automated, secure storage units that allow you to send and receive packages. 

It is not just small or medium-sized companies that are using parcel lockers. Even many large organisations have begun using this system to cut down on their shipping expenses. 

If you run a business in which you have to ship packages to clients, a parcel locker can help you save a substantial amount of money. Before the delivery or pickup of your customers’ parcels, it will securely store their valuables.

How Does a Parcel Locker Work?

You have to deliver the package directly to a smart locker unit. The courier will scan the parcel’s barcode to log it into the locker’s integrated tracking system, which automatically notes the time and destination. After that, the systems send a notification to the recipient’s phone, providing a secure access code or QR link.

Now, to get the locker access, the recipient arrives at the locker bank and scans the code from their notification. The system ultimately opens the specific locker compartment containing their parcel. After that, the system notes the pickup time and updates it in its record. 

Reasons Why You Should Turn to Parcel Lockers

Here are the top reasons why you need a parcel locker for your business:

• Enhanced Security and Theft Prevention

When you are delivering orders to your customers, it is your responsibility to provide them with exactly what they want. You have to take care of their valuables to ensure they are secure, which is not easy. This is where parcel lockers come in. Instead of placing parcels on doorsteps, your couriers place them in a safe locker. This removes the vulnerable packages from public view, which ultimately reduces the risk of them being stolen. 

Parcel lockers offer a safe and secure way to deliver different types of packages. They use PINS, QR codes, or mobile notifications to give one-time access, so that only the right recipient receives the package. 

Moreover, the parcel lockers are typically made from reinforced materials, such as steel. It means that they are resistant to vandalism and unauthorised entry. They incorporate CCTV and log every transaction. This creates a deterrent and a traceable record of activity that can lead to theft. 

• Customer Satisfaction

Customer satisfaction is the key to business growth and success. Parcel lockers offer your customers the best services, ensuring they safely get their packages without any damage or other issues. They can pick their packages at any time that best fits their schedule. This unparalleled flexibility and convenience make parcel lockers an ideal choice for businesses. 

Moreover, if any of your customers want to return their package, there is a very simple procedure for it. All they have to do is generate a return label on the spot and drop off the item at the parcel locker. This saves them a lot of time, ensuring great convenience. 

• Improved Efficiency 

Managing multiple deliveries at the same time is one of the significant challenges faced by many businesses. If you are also one of them and struggling with improving efficiency, parcel lockers are the best solution for you.  

Your drivers can consolidate multiple deliveries at a single locker location. It will dramatically decrease the number of stops and over mileage, saving you a lot of time and money in the long run. 

Many smart parcel lockers automate the distribution and tracking of packages. It means you do not need any manual labour for this task. You can assign some other important business tasks to these free employees. It will ultimately streamline the workflow and improve the overall efficiency of your company. 

• Cost Reduction

Reducing costs and saving money is the priority of every business owner. Parcel lockers can significantly help you in this regard. When you deliver a lot of parcels to a single locker, it drastically cuts the number of individual stops, shortening the time and expense of your deliveries. 

If you are using parcel lockers, there is no need to hire extra employees for delivering during busy periods, such as the holiday season. Moreover, these lockers reduce your specialised packaging costs and lower overall shipping expenditures.